Helping companies
win through
customer experience
Your policyholders don't think their claim is just a claim. When your customers have a loss, their experience with the claims team is your product.
With Meritus, your clients know it is not just a claim to YOU either. It is an opportunity to guarantee your policyholders have the experience YOU want them to have.
What You Can Do
You can have a Third-Party Claims Administration team with expert insurance knowledge and boutique level claims service. You will have multi-line insurance adjusters able to handle claims in all 50 states and in Canada. You will instantly have access to a dedicated catastrophe response unit with over 1,700+ adjusters ready to be deployed in a moment's notice.
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You will have a Third Party Claims Administration team for:
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Residential Property Claims
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Commercial Property Claims
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Municipality Property and Liability Claims
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Cargo Claims
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Diesel Trucks & Trailer Claims
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Heavy Equipment Claims
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Liability Claims
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Aviation Claims
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Litigation Management
How You Can Do It
You will have a transparent claims organization able to provide you access to your claim files. Your claims organization will be in tune with the Lloyd's Market Advisory Panel's requirements and able to provide MI Data as required, so KPI's and other performance indicators can be monitored for compliance to industry standards.
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Your claims team will maintain a strict file diary and a claim file review process with a level of management oversight that ensures your adjusters comply with state and federal government regulations, as well as meet handling guidelines and expectations.